FAQ - Shipping

How much will it cost to ship my item within New Zealand?

Our standard delivery charge is $6 per order to anywhere in New Zealand. We offer FREE delivery for all orders over $100.

Can I get Saturday delivery?

Yes, we have a Saturday delivery option, please select this in "Shipping Option" section at checkout.

Who is your shipping provider?

We use New Zealand Couriers for all deliveries in New Zealand

Do you ship overseas?

Please email sales@pollystoys.co.nz to discuss international shipping options.

Can I get track and trace?

All of our orders are sent with 'Track & Trace' as standard. We will send you a dispatch email with your tracking number at the time your order is sent. The New Zealand Couriers Track and Trace website allows you to see how your order is progressing from us to you. 

Will I need to sign for my parcel?

Yes, someone will need to be at the delivery address to sign for the parcel. Please ensure you sign for the correct number of parcels.

What will happen if I am not home when the courier calls?

The courier will leave a card with their contact details. You will need to follow the instructions on the card to organise a re-delivery time. Alternatively you can arrange with the courier company to collect your parcel from a New Zealand Couriers depot.

Can my order be shipped to my business address?

Yes. Your address field MUST contain the name of the business so the courier can easily identify it.

Can my order be shipped to a RD address?

Yes no problem. There is no extra charge for either of these.

Can my order be shipped to a P.O. Box?

Sorry, we are currently unable to send courier packages to a P.O box.

Can I collect my order?

Yes. Please select the "Click & Collect" option at the checkout. Please ensure you advise your current email address as we will email you when your order is ready for collection.

How long will it take to receive my order?

We understand you want your order ASAP!

Our "target" delivery times as:

  • North Island: 1-2 days
  • Rural North Island: 1-3 days
  • South Island: 2-3 days
  • Rural South Island: 3-5 days
Please remember during peak times, ie. especially in December we may not be able to meet this target.


Can I choose to pick up my order?

Yes, under "Delivery Options" select "Click & Collect". We will pack your order and email you as soon as it is available for collection from our Waipukurau store.

Can I still "Click & Collect" an "Online Only" product?

Yes definitely. Online Only means the product may not physically be on display in the store. Unless indicated, the product will still be in stock and this does not affect the delivery or Click & Collect timeframe at all.